What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my account has been suspended?

    Asked by Jonathan  on December 22, 2016 at 10:39 AM

    I looked at your TOS and figured out why I was suspended.

    I work for a storage company (Metro Mini Storage). I am using a form to update credit cards we have on file.

    Please release the suspension as I need to meet a deadline and your form is the only form I have found that takes pictures within the form!

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    JotForm Support

    Answered by candy on December 22, 2016 at 10:47 AM


    I have checked your account named "jdrake1987" and I have seen that the account has been auto-suspended due to phishing.

    I have seen that you have received Credit Card information without using any payment gateways as the following screenshot of your form named “Tenant Credit Card Update":


    This situation has violated our terms of use and your account has been auto-suspended by our automatic phishing detection system.

    Moreover, I have found other issues in your other forms such as you have received social security number and driving license number in your form named "Class Registration Signup Form".

    Please check our Terms of Use (as you can find it at the following link) in order to avoid this kind of suspicious activities in your account: https://www.jotform.com/help/8-Terms-of-Use.

    Please delete forbidden fields from your forms in order to be re-activated.

    Thank you for your understanding.