I deleted an old account but need the form back

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    Rebecca Price
    Asked on December 22, 2016 at 01:18 PM

    I had an account mourning-stars@rochester.rr.com ... which is an old email address.  So I cannot access a form created under that account ... http://form.jotform.us/jsform/43223970062146


    Is there any way that form can be moved into my mourning-stars@rochester.rr.com account? 



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    Answered on December 22, 2016 at 02:01 PM

    I have searched for the form and it located the account Rprice10161951. I see that the account is active. As I check the history log of the account, I see that the form was deleted in the month of January.

    Could you confirm if the form is not purged i.e., deleted from the Trash folder permanently or moved to a different account? 

    We will wait for your response. Thank you! 



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    Answered on December 23, 2016 at 11:15 AM

    Hi - Can you reinstate the form?  Or, if not reinstate, can you send me a screenshot of it & I'll recreate it on my end.


    Thank you.

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    Answered on December 23, 2016 at 12:43 PM

    I checked your account and I can see that this form is not in the Trash folder. Unfortunately, we cannot restore the form anymore. We also don't have a screenshot of that form.

    Thank you for understanding. If you need any help, let us know.

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    Answered on December 23, 2016 at 01:47 PM

    I do appreciate your trying ... thanks much.