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Rebecca PriceAsked on December 22, 2016 at 1:18 PM
I had an account mourning-stars@rochester.rr.com ... which is an old email address. So I cannot access a form created under that account ... http://form.jotform.us/jsform/43223970062146
Is there any way that form can be moved into my mourning-stars@rochester.rr.com account?
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Kiran Support Team LeadReplied on December 22, 2016 at 2:01 PM
I have searched for the form and it located the account Rprice10161951. I see that the account is active. As I check the history log of the account, I see that the form was deleted in the month of January.
Could you confirm if the form is not purged i.e., deleted from the Trash folder permanently or moved to a different account?
We will wait for your response. Thank you!
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Rprice10161951Replied on December 23, 2016 at 11:15 AM
Hi - Can you reinstate the form? Or, if not reinstate, can you send me a screenshot of it & I'll recreate it on my end.
Thank you.
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JanReplied on December 23, 2016 at 12:43 PM
I checked your account and I can see that this form is not in the Trash folder. Unfortunately, we cannot restore the form anymore. We also don't have a screenshot of that form.
Thank you for understanding. If you need any help, let us know.
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Rprice10161951Replied on December 23, 2016 at 1:47 PM
I do appreciate your trying ... thanks much.