- Rebecca PriceAsked on December 22, 2016 at 01:18 PM
- JotForm SupportKiranAnswered on December 22, 2016 at 02:01 PM
I have searched for the form and it located the account Rprice10161951. I see that the account is active. As I check the history log of the account, I see that the form was deleted in the month of January.
Could you confirm if the form is not purged i.e., deleted from the Trash folder permanently or moved to a different account?
We will wait for your response. Thank you!
- Rprice10161951Answered on December 23, 2016 at 11:15 AM
Hi - Can you reinstate the form? Or, if not reinstate, can you send me a screenshot of it & I'll recreate it on my end.
- JotForm SupportJanAnswered on December 23, 2016 at 12:43 PM
I checked your account and I can see that this form is not in the Trash folder. Unfortunately, we cannot restore the form anymore. We also don't have a screenshot of that form.
Thank you for understanding. If you need any help, let us know.
- Rprice10161951Answered on December 23, 2016 at 01:47 PM
I do appreciate your trying ... thanks much.