What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I deleted an old account but need the form back

    Asked by Rebecca Price on December 22, 2016 at 01:18 PM

    I had an account mourning-stars@rochester.rr.com ... which is an old email address.  So I cannot access a form created under that account ... http://form.jotform.us/jsform/43223970062146

     

    Is there any way that form can be moved into my mourning-stars@rochester.rr.com account? 

     

     

  • Profile Image
    JotForm Support

    Answered by Kiran on December 22, 2016 at 02:01 PM

    I have searched for the form and it located the account Rprice10161951. I see that the account is active. As I check the history log of the account, I see that the form was deleted in the month of January.

    Could you confirm if the form is not purged i.e., deleted from the Trash folder permanently or moved to a different account? 

    We will wait for your response. Thank you! 

     

     

  • Profile Image

    Answered by Rprice10161951 on December 23, 2016 at 11:15 AM

    Hi - Can you reinstate the form?  Or, if not reinstate, can you send me a screenshot of it & I'll recreate it on my end.

     

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Jan on December 23, 2016 at 12:43 PM

    I checked your account and I can see that this form is not in the Trash folder. Unfortunately, we cannot restore the form anymore. We also don't have a screenshot of that form.

    Thank you for understanding. If you need any help, let us know.

  • Profile Image

    Answered by Rprice10161951 on December 23, 2016 at 01:47 PM

    I do appreciate your trying ... thanks much.