What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    account is suspended

    Asked by khachern  on December 22, 2016 at 10:46 PM



    Why my account is suspended. Please help.

    I need urgent about this issue.




  • Profile Image
    JotForm Support

    Answered by Mike_G on December 23, 2016 at 12:01 AM

    Your account was auto-suspended due to the "Password" field and the "Password" text in the Form Collapse of this form that is in your account.

    I have removed the "Password" text and "Password" field from your form and reactivated your account.

    Please be informed that we have an anti-phishing system that detects phishing forms 24/7. Once a form is suspected of any phishing activity, the account that owns it is automatically suspended. 

    This is in accordance with our Terms of Use.

    I understand that the password field in your form is used to let your respondents know that they will need to enter a password to view the rest of the form and not to collect login credentials from them. Since the word "password" triggers our anti-phishing system, we suggest you use words like "keyword", "access codes", or "access key" as an alternative to prevent this from happening again.

    If you have other questions or concerns, please feel free to contact us again anytime.

    Thank you.