- SilentFreewayAsked on December 23, 2016 at 11:37 AM
My account has been frozen and was supposed to be unfrozen - I have contacted support at least twice regarding this and was told the freeze would be lifted. Freeze was due to 10K or whatever the number of visitors being registered and after weeks nothing has been done. I have signed on with another vendor, your prompt attention and contact via email is appreciated. I would like a final resolution of this asap as I do want to post a review regarding your product (good) and customer service (to this point horrible).
- JotForm SupportdavidAnswered on December 23, 2016 at 12:46 PM
I cancelled your subscription and refunded the remainder of your subscription. I checked your other threads and it looks like we had reset your views and restored the account:
But since the original cause of the views was not remedied, the views continued. If you are using some sort website builder like Dreamweaver that has a live preview, the form will be constantly refreshed at a rather high rate while the live preview is active. This would explain why the views are coming from your IP address. Turning off live preview would remedy this.
I reset your counter again and activated your account. Should you choose to give us another try, your forms will be available.
- SilentFreewayAnswered on December 23, 2016 at 01:13 PM
David, thanks for your prompt attention to this matter. I did sign on with another vendor but may revisit in future. I will keep that in mind as I know Dreamweaver is a different beast. Does this issue manifest in other tools like Atom or Sublime (or Brackets)?
- JotForm SupportdavidAnswered on December 23, 2016 at 01:22 PM
Anything that uses a live preview would constantly refresh the form if it is embedded to a webpage. Atom requires a plugin for live preview, Brackets has live preview and I am not sure about Sublime.
Since the live preview is essentially just refreshing the form or page constantly and each time the form is loaded counts as a view, the views can add up extremely fast as you have seen.