What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please close my account and refund any unused portion

    Asked by SilentFreeway on December 23, 2016 at 11:37 AM

    My account has been frozen and was supposed to be unfrozen - I have contacted support at least twice regarding this and was told the freeze would be lifted.  Freeze was due to 10K or whatever the number of visitors being registered and after weeks nothing has been done. I have signed on with another vendor, your prompt attention and contact via email is appreciated.  I would like a final resolution of this asap as I do want to post a review regarding your product (good) and customer service (to this point horrible).



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    JotForm Support

    Answered by david on December 23, 2016 at 12:46 PM

    I cancelled your subscription and refunded the remainder of your subscription.  I checked your other threads and it looks like we had reset your views and restored the account:


    But since the original cause of the views was not remedied, the views continued.  If you are using some sort website builder like Dreamweaver that has a live preview, the form will be constantly refreshed at a rather high rate while the live preview is active.  This would explain why the views are coming from your IP address.  Turning off live preview would remedy this. 

    I reset your counter again and activated your account.  Should you choose to give us another try, your forms will be available.

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    Answered by SilentFreeway on December 23, 2016 at 01:13 PM

    David, thanks for your prompt attention to this matter. I did sign on with another vendor but may revisit in future.  I will keep that in mind as I know Dreamweaver is a different beast.  Does this issue manifest in other tools like Atom or Sublime (or Brackets)?

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    JotForm Support

    Answered by david on December 23, 2016 at 01:22 PM

    Anything that uses a live preview would constantly refresh the form if it is embedded to a webpage.  Atom requires a plugin for live preview, Brackets has live preview and I am not sure about Sublime. 

    Since the live preview is essentially just refreshing the form or page constantly and each time the form is loaded counts as a view, the views can add up extremely fast as you have seen.