What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    file upload limits?

    Asked by Pete on May 23, 2012 at 10:27 AM

    Hi - are there any limits on the size of files that people can upload? I'm keen to pay for a form and yours seems ideal, but ideally need no limits on file sizes. Most are less than 1Mb but I do have the odd client who send very large files. Can you advise please?

    Currently I'm using a form hosted by sendthisfile but they have just increased their prices by approx 40% - hence I am looking for an alternative. The first to reply from yourselves or another form builder will get my business

    thanks!

    pete anning

    www.scienceposters.co.uk

  • Profile Image

    Answered by moonzkie on May 23, 2012 at 12:07 PM

    Hi,

    Our maximum file upload limit is 1GB per upload, so this should be max file size limit for FTP. The limitations may depend on what account type you have:

    Free account type users have 100MB of upload space.

    Premium users have 10GB of upload space. 

    Professional users have 1TB of upload space. 

    File uploads can be of any type and the form builder can define the file types allowed. If you will reach the limit you can delete the submissions with uploads to gain your space back.