What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    SMS Confirmation widget: Error showing when try to send confirmation SMS again

    Asked by massmarketpartner on December 25, 2016 at 03:36 AM
    Dear Tech,

     

    The confirmation widget having a problem again.

     

    Appreciate your urgent responds.

     

    Thank you.

     

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    JotForm Support

    Answered by liyam on December 25, 2016 at 04:51 AM

    Hello massmarketpartner,

    I checked your widget's settings and it seems that the problem is because you have set it to US only. Which means it will only send to US-based mobile numbers.

    Can you try to setup again to international and see if it works?

    Thanks.

     

     

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    Answered by grbroker on December 26, 2016 at 08:17 PM

    Hello Support,

     

    I am experiencing the same issue with US only as well,  I have also opened up a private ticket in regards to this as well. 

    Your response is greatly appreciated. 

     

     

    Thank you,

    Adam

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    JotForm Support

    Answered by Jim_R on December 26, 2016 at 08:36 PM

    Hey Adam (grbroker) - Thanks for creating your own thread. My colleague has handled it on this page https://www.jotform.com/answers/1019547

    If you have followup questions, please reply from that thread, thanks.

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    Answered by massmarketpartner on December 27, 2016 at 04:09 AM

    Hello Tech,

    May I know when this widget can be solve?

    Cause my operation team is depending on the widget.

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    JotForm Support

    Answered by liyam on December 27, 2016 at 04:41 AM

    Hello,

    We were hoping to get a reply from you in order to check whether this is a settings issue or a bug in the system. Anyhow, a ticket has been raised on the thread by grbroker. Unfortunately we do not have a time frame to when this issue shall be resolved. However as soon as we do have information from the development team, we'll let you know.

    Thanks.

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    Answered by massmarketpartner on January 01, 2017 at 03:42 AM

    Hello there,

     

    I still can't use the widget. any update?

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    JotForm Support

    Answered by Welvin on January 01, 2017 at 11:03 AM

    I'm sorry, but we don't have an update yet on the report. It is already assigned to our developer with a high priority. If there are updates, we'll make sure to let you know here.

    For the meantime, setting the widget to accept International number should work. You may consider trying that. You should key in your Twilio credentials after selecting the option:

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    Answered by massmarketpartner on January 07, 2017 at 11:30 AM

    Previously I did clone my form. I try replicate again with my current form

    Using "International" - "Malaysia" then key in my twilio auth token.

    still display the same result.

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    JotForm Support

    Answered by Welvin on January 07, 2017 at 01:22 PM

    Our apologies. I think we should wait for our developers to give us an update about the problem in the widget. Until then, I don't think the widget will really work.