What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Thank you for contacting us.
Your email address firstname.lastname@example.org is not in the bounce list. I checked your form with ID:42946546982369 and your Notification Email settings are correct.
For further inspections I sent a test submission to your form. You can view it from your account's email history.
Go to Account->History.
Choose All Times & Emails as shown in the screenshot. You can view your email history from this segment. The recent email is the notification email you have received after my submission.
You have been receiving notification emails.
Please check your email logs and if you encounter any problem, kindly let us know.