I cannot receive notification emails

  • Profile Image
    cypherius
    Asked on December 27, 2016 at 05:36 AM

    Hi,

    I don't receiv my email notification: my email is info@cypherius.com and my email address isn't on any blacklist.

     

  • Profile Image
    emily
    Answered on December 27, 2016 at 05:52 AM

    Hi,

    Thank you for contacting us.

    Your email address info@cypherius.com is not in the bounce list. I checked your form with ID:42946546982369 and your Notification Email settings are correct. 

    For further inspections I sent a test submission to your form. You can view it from your account's email history.

    Go to Account->History.

    Choose All Times & Emails as shown in the screenshot. You can view your email history from this segment. The recent email is the notification email you have received after my submission.

    You have been receiving notification emails.

    Please check your email logs and if you encounter any problem, kindly let us know.

    Regards.