What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    email bounced

    Asked by L1website on December 27, 2016 at 08:50 AM

    Hi,

    Before we have no problems using our email to received submissions, now we can't received any more emails because it said our email address is in your bounce list. Help?

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by liyam on December 27, 2016 at 09:17 AM

    Hello,

    Spam filters update once in a while. On this case, it seems that a certain subject line was flagged causing your mail server to reject the email. And as a result of the reject and notification sent by your mail server, our system included your email address in the bounce list to prevent further sending attempts which may damage the reputation of JotForm's email server.

    Reason(s) : smtp; 554 5.7.1 The message from (<010001550bf7b92a-b457b1d3-0d22-495b-a801-c5466fdabe04-000000@amazonses.com>) with the subject of (info/literature Request) matches a profile the Internet community may consider spam. Please revise your message before resending.

    I have now removed the email address from the bounce list so you should be receiving email alerts again once you have received a submission. But may I suggest to remove or change the subject or any text that shows info/literature Request to ensure proper delivery to your email address.

    If you have questions, please let us know.

    Thanks.