What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Embedded Source in shopify page resutls in Prototype TypeError

    Asked by wittycreative on December 27, 2016 at 09:18 AM

    Getting the following error (attached). I added the source code to the following page: https://witty-creative.myshopify.com/pages/project-inquiry

    Look forward to your thoughts on resolving it!

    Page URL:

  • Profile Image

    Answered by KadeJM on December 27, 2016 at 09:56 AM

    Thanks for letting us know about the problem you are experiencing with the embedded source code for your form.

    I've done some testing of this on my end where I found the same TypeError on my side after investigating your webpage where the form is embedded but, I did not experience this issue on your direct form nor after embedding it in a different test of the full source.

    To my current knowledge this usually means that the scripts running your form have not fully loaded or are potentially conflicting with other scripts running on your website.

    You might want to try one of our other embed methods to test and see if the problem goes away if the source isn't used.

    Sometimes our cdn has some trouble which might be the cause though I am not able to replicate it and we havent' had any other reports of such currently. So if you're wishing to use the full source overall then you can try using a get-script or callback-script to force the files to load and function to see if that helps at all. See below.



  • Profile Image

    Answered by KadeJM on December 27, 2016 at 10:00 AM

    I also meant to mention that alternatively, since it appears you're using shopify you could try just using the regular script embed method as mentioned below if you didn't need the source.