What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Driving Distance widget

    Asked by UK_Pallet on December 29, 2016 at 12:04 PM

    I have used this before with no issues, but this time I cannot get it to work poperly, can you please check this for me. Regards David

    getting result as below

    { "destination_addresses" : [ "Bootle L30 4GB, UK" ], "origin_addresses" : [ "Pound Ln, Blofield, Norwich NR13 4NB, UK" ], "rows" : [ { "elements" : [ { "distance" : { "text" : "264 mi", "value" : 425591 }, "duration" : { "text" : "4 hours 25 mins", "value" : 15894
  • Profile Image
    JotForm Support

    Answered by BJoanna on December 29, 2016 at 01:33 PM

    Is this the form you are having issues with https://www.jotformeu.com/form/61324716691356?

    Where are you getting that result? I have tested your form and Driving Distance widget is working properly.

    I have also cloned your form and tested my cloned form. Data is shown properly inside of email Notification and on submission page. 

    Can you please test your form again. If the issue still persist, please provide us more details about it. Also if possible please provide us a screenshot

    If you have issues with some other form, please provide us ID of that form. In case that your form is embedded provide us URL of your webpage. 

    Let us know if you need further assistance. 

  • Profile Image

    Answered by UK_Pallet on December 29, 2016 at 01:45 PM
    Thanks for that odd as tried on my other computer and ok. Cheers David