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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account upgrade has not activated

    Asked by arpeggiomusicteachers on December 31, 2016 at 06:43 AM


    My account upgrade has not activated although I have still been charged. My forms no longer work and I need your help to get this sorted ASAP.

    Many thanks



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    JotForm Support

    Answered by Aury on December 31, 2016 at 06:21 PM

    Seems you have posted twice Matt, this is answered already in this forum thread: https://www.jotform.com/answers/1022599.

    Best Wishes.