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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    submission difficulty- or not.....

    Asked by 1KRDobermans on May 24, 2012 at 01:13 PM

     "I have a customer who "swears" up one side & down the other that she can not get the form to work (it is an application form that I built)...Is there anyreason why she would get a message stating "please wait" and just never going through. I have tried the application form from my own computer and from smart phone and it works just fine....Perhaps she is just not wanting to agree to the terms of the application? Anyone have opinion or suggestions? (It has always worked just fine otherwise.) Thank You!

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    Answered by AtacanC on May 24, 2012 at 01:57 PM

    Can you please provide us the URL of your website? So we can take a look at it.

    Looking forward to hear from you.