What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    i am having an error uploading files. Please help.

    Asked by epcmafiq on January 01, 2017 at 07:58 PM

    I am getting an error message as below when tried to use the form.  Your assistance to fix the problem would be greatly appreciated.

     

    ==============

    UPLOAD ERROR

    File could not be uploaded for some reason

    Please go back and fix the problems.  

    ==================

     

    Page URL:
    https://form.jotform.com/53416146778160

    Screenshot
  • Profile Image

    Answered by Ian on January 01, 2017 at 09:41 PM

    I am sorry for the inconvenience caused to you. I could replicate the issue at my end. I  am forwarding this issue to our Developer Team for further investigation. You will hear from them soon.
    Thanks for your patience.

  • Profile Image

    Answered by epcmafiq on January 01, 2017 at 09:46 PM

    Thank you for acknowledging the issue.  We need a prompt response on the matter.  Please let me know if there is any phone number that  we contact.

     

     

  • Profile Image

    Answered by Ian on January 01, 2017 at 11:12 PM

    I'm sorry for the trouble caused to you.

    Our backend team confirms that this issue is resolved already. I did test your form with file upload and it was uploaded successfully. I would suggest you to please test your form again and get back to us if the issue persists.