How can we get an answer to a previously asked support question and email? 

How can we get an answer to a previously asked support question and email? 

I see that you have reported an issue about the error you're getting when you're trying to upload files to the upload fields of your forms yesterday.

https://www.jotform.com/answers/1023062-URGENT-REQUEST-Upload-error-with-form#7

When a person posts or submits an inquiry to the forum, it lands in a queue where we are alerted. Unfortunately, there are lots of questions that arrived and we give importance to each question so we respond to them in the most appropriate manner we can. So it takes us a while to get to each one.