What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to upgrade paid accounts

    Asked by CNSTrading on January 02, 2017 at 09:01 AM
    I have just paid 1 year for bronze so what happens the money I have already paid if I upgrade to Silver?
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    JotForm Support

    Answered by candy on January 02, 2017 at 09:09 AM


    We recommend to our users cancel the subscription before upgrading not to be double subscribed if they are paying via PayPal. If you do not cancel your Bronze subscription before upgrading, probably you will be double subscribed. In this case, we need to check the account and refund one of the subscriptions.

    If you will pay with the other payment methods, the system will calculate automatically.

    I have checked your account named "CNSTrading" and I have seen that the account has a Free plan. If you need any help regarding your other paid accounts, please contact us with the account that you need help. So that, we can check related account and give you a further detailed assistance.