- JotForm SupportcandyAnswered on January 02, 2017 at 09:09 AM
We recommend to our users cancel the subscription before upgrading not to be double subscribed if they are paying via PayPal. If you do not cancel your Bronze subscription before upgrading, probably you will be double subscribed. In this case, we need to check the account and refund one of the subscriptions.
If you will pay with the other payment methods, the system will calculate automatically.
I have checked your account named "CNSTrading" and I have seen that the account has a Free plan. If you need any help regarding your other paid accounts, please contact us with the account that you need help. So that, we can check related account and give you a further detailed assistance.