What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    NOT ABLE TO UPGRADE

    Asked by GardaBikehotel on January 02, 2017 at 12:41 PM

    I TRYED 2 TIMES... WITH PAYPAL AND WITH CREDIT CARD.

    BOTH ERROR MESSAGE

     

    THNKS

  • Profile Image
    JotForm Support

    Answered by david on January 02, 2017 at 01:10 PM

    I checked your account and you currently have a Storage subscription paid for as of this morning.  If you would like to upgrade to a different subscription, we would first need to cancel and refund that subscription to prevent a duplicate.

    If you would like for a to do so, let us know and we will take care of it as soon as we get a chance.