What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form not found error

    Asked by elizdsurco on January 03, 2017 at 11:45 AM

    getting this error, don't know why

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on January 03, 2017 at 01:12 PM

    Your account is currently suspended. Our phishing detector tool suspended your account automatically. I checked your forms and I can see that you have username and password field in your forms. Please take note that you are not allowed to collect login credentials here in JotForm. It is against of our terms of use.

    We need to delete the guilty fields in order to re-activate your account. If that is okay with you, please let us know. We'll wait for your reply. Thank you.