What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email address blocked by jotforms

    Asked by cherryred on May 25, 2012 at 06:02 AM

    Hello Jotforms

    I have moved hosting providers and in making sure all is working i have found that you are blocking notification emails from the form, as below:

    'This email address is blocked by Jotform, please contact us.'

    Can you please let me know why this is and if it can be changed?

     

    Cheers

     

    Mark

  • Profile Image

    Answered by gori-mathew on May 25, 2012 at 06:14 AM

    Hi Mark

    I have removed your email address from blocked list. You should be able to receive notifications now.

    When the email has not been successfully delivered and the reason reported back to us is that the email was bounced, that email appears on the blocked list.

    This sometimes happen when you're email service provider rejected our email at some point or when they're not available to received message from us.

    Hope this helps. Let us know if you have any other questions. Thanks!

  • Profile Image

    Answered by cherryred on May 25, 2012 at 06:17 AM

    Hello gori-mathew

    Thanks for unblocking the email.

    I was using Office small business and was too slow moving providers before they closed my account!

    Still, its all working now :)

     

    Thanks again.

     

    Mark

  • Profile Image

    Answered by gori-mathew on May 25, 2012 at 06:24 AM

    Welcome Mark and thanks for using Jotform! Have a nice day!

  • Profile Image

    Answered by brunecko18 on June 01, 2012 at 02:26 PM

    Meu e-mail também foi bloqueado como posso resolver?

    Meu e-mail é contato@artvisualbrasil.com

    Fico no aguardo.

  • Profile Image

    Answered by AtacanC on June 01, 2012 at 02:49 PM

    @brunecko18

    Your email address has been successfully removed from the bounce list.