Email address blocked by jotforms

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    cherryred
    Asked on May 25, 2012 at 06:02 AM

    Hello Jotforms

    I have moved hosting providers and in making sure all is working i have found that you are blocking notification emails from the form, as below:

    'This email address is blocked by Jotform, please contact us.'

    Can you please let me know why this is and if it can be changed?

     

    Cheers

     

    Mark

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    gori-mathew
    Answered on May 25, 2012 at 06:14 AM

    Hi Mark

    I have removed your email address from blocked list. You should be able to receive notifications now.

    When the email has not been successfully delivered and the reason reported back to us is that the email was bounced, that email appears on the blocked list.

    This sometimes happen when you're email service provider rejected our email at some point or when they're not available to received message from us.

    Hope this helps. Let us know if you have any other questions. Thanks!

  • Profile Image
    cherryred
    Answered on May 25, 2012 at 06:17 AM

    Hello gori-mathew

    Thanks for unblocking the email.

    I was using Office small business and was too slow moving providers before they closed my account!

    Still, its all working now :)

     

    Thanks again.

     

    Mark

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    gori-mathew
    Answered on May 25, 2012 at 06:24 AM

    Welcome Mark and thanks for using Jotform! Have a nice day!

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    brunecko18
    Answered on June 01, 2012 at 02:26 PM

    Meu e-mail também foi bloqueado como posso resolver?

    Meu e-mail é contato@artvisualbrasil.com

    Fico no aguardo.

  • Profile Image
    AtacanC
    Answered on June 01, 2012 at 02:49 PM

    @brunecko18

    Your email address has been successfully removed from the bounce list.