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    Unable to deselect Recurring Payment button

    Asked by jf1022 on January 03, 2017 at 06:35 PM

    I created a form and posted to my Wordpress site using Iframe. Everything works fine except that the Recurring Payment button locks when clicked and won't deselect.

    Form can be viewed at www.http://matsana.net/payment/


    Thanks for any help,


    Page URL:

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    JotForm Support

    Answered by seth on January 04, 2017 at 01:43 AM


    Unfortunately, this radio button is the only option you can use. You can't change it and it should be clicked by the user if he/she accepts the subscription. After selected, it can't be deselected.

    Please, if you want the option to be deselect-able, please reply accordingly. We will open a feature request for your needs. However, we can't promise that it will be implemented.

    I hope this answer helps. Please don't hesitate to contact us for your further queries.


    All the best!

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    Answered by jf1022 on January 04, 2017 at 10:45 AM
    So at some future date the customer no longer wishes to use a recurring payment, or no longer wishes to be a customer, how can he stop the recurring payment from his bank account?
    If someone makes a mistake and selects the RP button, how is it corrected? Surely someone must have allowed for these certain possibilities.

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    JotForm Support

    Answered by ashwin_d on January 04, 2017 at 12:43 PM

    Hello jf1022,

    Please note that once the form is submitted and then user wants to cancel the subscription, it needs to be cancelled from his own account. Editing a submission will not cancel subscription from your dwolla account.

    Thank you!