- jf1022Asked on January 03, 2017 at 06:35 PM
I created a form and posted to my Wordpress site using Iframe. Everything works fine except that the Recurring Payment button locks when clicked and won't deselect.
Form can be viewed at www.http://matsana.net/payment/
Thanks for any help,
- JotForm SupportsethAnswered on January 04, 2017 at 01:43 AM
Unfortunately, this radio button is the only option you can use. You can't change it and it should be clicked by the user if he/she accepts the subscription. After selected, it can't be deselected.
Please, if you want the option to be deselect-able, please reply accordingly. We will open a feature request for your needs. However, we can't promise that it will be implemented.
I hope this answer helps. Please don't hesitate to contact us for your further queries.
All the best!
- jf1022Answered on January 04, 2017 at 10:45 AMSo at some future date the customer no longer wishes to use a recurring payment, or no longer wishes to be a customer, how can he stop the recurring payment from his bank account?
If someone makes a mistake and selects the RP button, how is it corrected? Surely someone must have allowed for these certain possibilities.
- JotForm Supportashwin_dAnswered on January 04, 2017 at 12:43 PM
Please note that once the form is submitted and then user wants to cancel the subscription, it needs to be cancelled from his own account. Editing a submission will not cancel subscription from your dwolla account.