What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is the form malfunctioning all the time?

    Asked by thecurvyexpress on January 04, 2017 at 01:47 AM

    Every time I edit my form, I have to always set my page background, questions are moved around and not in order, and I don't see the same form elements, such as the back and next button. Also, when I click on move to the next line, the question does not move to the next line. Something is definitely malfunctioning with this form. When I preview the form, it's not in the same order as the editor. It was this way with the old version and the beta version of the form editor. I'm not sure what the problem is.

    The url is not on a page, but a form that is emailed to my clients. The problem only exists within the editor. 

  • Profile Image
    JotForm Support

    Answered by owen on January 04, 2017 at 03:38 AM

    Hi,

    I have cloned this form of yours. I made some changes on it both on V3 and V4 editors (beta version) but could not replicate the problem. Can you please provide a screenshot of the issue you are having? I know "move on the the next line" does not work properly on the beta version but other than that I can not see how the form is distorted. 

    We will be waiting for your feedback. 

    Thank you for contacting us. 

  • Profile Image

    Answered by thecurvyexpress on January 18, 2017 at 02:45 AM
    Hello,
    My apologies for the late response. I fixed the other problem myself,
    but now I am having another problem with a replicated form (Sample Style Assessment) that I also had in my other form. Screenshot #1 shows my form's background as repeated and the Screenshot #2 shows where the setting is not on repeated, but on fixed. It shows correctly in preview, but whenever I test it on my phone, the background is repeated like in the first image.

    Screenshot #1
    Screenshot #2
    Natasha Williams
    Owner | Fashion Consultant
    The Curvy Express | Styling Curves with Confidence for the Everyday Woman
    tash@thecurvyexpress.com mailto:tash@thecurvyexpress.com | thecurvyexpress.com http://www.thecurvyexpress.com/
    ...
  • Profile Image
    JotForm Support

    Answered by seth on January 18, 2017 at 06:08 AM

    Hello,

    We are using single form thread for single issues. I split your new question into a new thread, please find it here:

    https://www.jotform.com/answers/1037946

    Please use this link to open the thread in the browser and to add screenshots. Otherwise we can't see the screenshots.

    Thank you.