Our jot forms are not being sent to our forwarding email address

  • specdirectedin
    Asked on January 4, 2017 at 11:53 AM

    our web site ,, lenses-in-glasses.co.uk

  • Kiran Support Team Lead
    Replied on January 4, 2017 at 2:09 PM

    I have checked your email address used as the recipient for your JotForm and notice that it is in our bounce list. So you are not receiving email notifications. I have now removed it from the bounce list and you should be now receiving them without any issues.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help.