What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our jot forms are not being sent to our forwarding email address

    Asked by specdirectedin on January 04, 2017 at 11:53 AM

    our web site ,, lenses-in-glasses.co.uk

    Page URL:
    www.lenses-in-glasses.co.uk

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    JotForm Support

    Answered by Kiran on January 04, 2017 at 02:09 PM

    I have checked your email address used as the recipient for your JotForm and notice that it is in our bounce list. So you are not receiving email notifications. I have now removed it from the bounce list and you should be now receiving them without any issues.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help.