What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My customers are not receiving their submissions

    Asked by Highpowered on May 25, 2012 at 04:53 PM

    how can I fix this problem?

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    JotForm Support

    Answered by liyam on May 25, 2012 at 09:47 PM

    You need to set up an auto responder mailer to enable your form to send an e-mail to your customers.  You can read on this user guide on how to put up an auto responder email in your form.

    Please let us know if you have further questions or if you have other questions or concerns.