What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I get payments when I disable the sandbox mode?

    Asked by sisters7 on January 05, 2017 at 07:08 AM

    Can I ask questions about Braintree at this support page?

    We'll be ready to accept payments soon. When I click disable sandbox, does it go into production right away? 

    Also does our website or our organization keep (and store) the credit card information?

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    JotForm Support

    Answered by amy on January 05, 2017 at 07:49 AM


    If your Braintree account and settings of your Braintree integration are suitable for the acceptance of payments, you can get payments without any problem. 

    Jotform never keeps or saves sensitive data such as credit card information or social security number etc. Also we don't let our users to collect sensitive data as stated in our Terms of Use.

    If you have any other question, please don't hesitate to ask.

    Thank you.