Why am I not receiving emails regarding submitted forms?

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    AmandaGreen06
    Asked on January 05, 2017 at 10:22 AM

    We have had two people register for an event so far and pay through paypal but I have not received an email regarding those that registered and paid. I checked the email status and should be getting them.

     

    Can you please help.

     

    Thank you!

    Amanda Green

  • Profile Image
    ashwin_d
    Answered on January 05, 2017 at 11:35 AM

    Hello Amanda,

    I am not sure if I have understood your question correctly. Do you mean to say that you have received payment in your PayPal account but did not receive submission email for that submission?

    I did check our email logs and found that submission emails was sent successfully. Please cehck the logs below:

    [2017-01-05 10:33:23] Submission #359358014873581958 Form #63495653518163 SENT to amandajgreen06@gmail.com from noreply@jotform.com, via SENDMAIL 

    [2017-01-05 10:33:21] Submission #359418039411946010 Form #63495653518163 SENT to amandajgreen06@gmail.com from noreply@jotform.com, via SENDMAIL 

    [2017-01-05 10:32:58] Submission #359437869911230379 Form #63495653518163 SENT to amandajgreen06@gmail.com from noreply@jotform.com, via SENDMAIL 

    [2017-01-05 10:30:05] Submission #359438456012609885 Form #63495653518163 SENT to amandajgreen06@gmail.com from noreply@jotform.com, via SENDMAIL 

    [2017-01-05 10:30:05] Submission #359438456012609885 Form #63495653518163 SENT to amandajgreen06@gmail.com from noreply@jotform.com, via SENDMAIL 

    If you have received the payment in your PayPal account but the submission still ended up in incomplete payment, that means most likely the IPN of your PayPal account is disabled. I would suggest you to please ensure that IPN is enabled in your PayPal account. The following guide should help you:  https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account

    We will wait for your response.

    Thank you!

  • Profile Image
    AmandaGreen06
    Answered on January 05, 2017 at 01:22 PM

    Thank you for your quick response! It took me a bit but I did figure it out! I appreciate your help! All is good!