What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How Does One Access The Private Question They Asked?

    Asked by markashton on January 05, 2017 at 11:50 AM

    Hi,

    How does one access/view a private question that has been posted? 

    I'm awaiting an answer and I have no idea whether ...

    1) it has been received

    2) it has been answered

    Also, I have no way of trying to bump it along because of no answer.

    Thanks Mark

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    JotForm Support

    Answered by EltonCris on January 05, 2017 at 01:20 PM

    Hello Mark,

    It's good to see you around. :)

    When you post a private question in the forum, you can always find them in your questions list https://www.jotform.com/answers/asked.php

    When you receive replies over email, you can also open the thread in your browser.

    1. Once you posted a thread, we always received them. They are added in the support inbox. Once the thread is assigned to any of the support, they are handled immediately.

    2. Once a post is answered, you will receive notifications over email. You can also visit the thread URL and check if there are new replies but I don't think this is necessary since you get notifications anyway.

    If your thread has not been answered, that means it has not been assigned yet. Our response time in the forum usually takes a minute unless we are loaded with too many threads. Rest assured, they are answered in a timely manner.

    However, for issues that are raised to lvl2, we only rely on the assigned developer. As soon as the issue is fixed by the assigned dev, the thread will be updated right away.

    Let me know if I have missed something.

    Regards!

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    Answered by markashton on January 06, 2017 at 08:05 AM

    Thanks ... that's very helpful ... the questions list is what I needed

    Cheers EltonCris