What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Disabled form due to autosuspended account

    Asked by practialpartners on January 05, 2017 at 12:11 PM

    It keeps saying my form is disabled but its not

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    JotForm Support

    Answered by AIDAN on January 05, 2017 at 12:17 PM

    Hi, thank you for contacting us.

    I examined your account and it is autosuspended by our systems due to violation of our terms of use with your form, as you are collecting passwords.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information": https://www.jotform.com/help/8-Terms-of-Use

    If you have more questions or need further assistance, please let us know. Thank you.

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    Answered by practialpartners on January 05, 2017 at 12:51 PM

    I fixed the form per the terms of use and its still not working

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    JotForm Support

    Answered by AIDAN on January 05, 2017 at 12:59 PM

    I examined your form and indeed it is now complying with our terms of use. As a result, I have reactivated your account.

    Please make sure to be always in a good standing with regards to our terms of use, in order to avoid getting autosuspended by our systems, or manually suspended by our routine manual form reviews.

    If you have more questions or need further assistance, please let us know. Thank you.