I am not receiving the reset password instructions email

  • Robyn Burck
    Asked on January 5, 2017 at 12:15 PM

    i've sent myself an email to reset no short of 10 times......I'm not gettting the reset instructions.  PLEASE HELP as I have a deadline for my forms!

  • AIDAN
    Replied on January 5, 2017 at 12:22 PM

    Hi Robyn, thank you for contacting us.

    I checked your email against the bounce list and it was in it:

    I am not receiving the reset password instructions email Image 1 Screenshot 20

     

    That explains why you were not receiving emails. I have removed the email address from the bounce list.

    Please try to reset your password again, and get back to us if the problem persists. Thank you.