What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifications: Test email isn't sending to the email that is input into the email system

    Asked by thegoodearthnursery on January 05, 2017 at 04:59 PM

    When I try to test an email that I have out into a notification, it sends it to an email that is not on file.  For example, one of my notifications is set to send to example@example.com, however when I try to test that that email is receiving the notifications, it sends it to different@different.com.

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    JotForm Support

    Answered by Chriistian on January 05, 2017 at 07:43 PM

    Hi there,

    Is it sending the email to webmaster@palms4u.com? Since webmaster@palms4u.com is your account email, it is sending all test emails from your form there. That is how clicking the "Test Email" button in the email wizard works.

    To test sending of email to the email recipients you have set in the email notification wizard, you need to make a real submission.

    Let us know if you need further assistance.