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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    I have been unable to delete the coupon field from the payment field.

    Asked by pinkinkllc on January 05, 2017 at 07:58 PM

    I delete it, see that changes have been saved.  However, when I preview it, it still shows up.  When I go back to build view it is there again.


    Please help.  Here is the form link : https://form.jotform.com/70029100494144

    Page URL:

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    JotForm Support

    Answered by jonathan on January 05, 2017 at 10:51 PM

    This is a known issue in the v4 of the Form Builder.

    What I suggest you do to fix it is to go back temporarily to the v3 of the Form Builder.



    And then redo the payment field configuration wizard and delete the Coupon Code on the Payment tool.  Save the form.

    You can then preview the form to check if the coupon code is now gone on the live/preview form.

    You can switch back to the Form Builder v4 afterwards.

    Hope this help. Let us know if issue remains.