What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form stop collecting funds.

    Asked by brernick3 on January 05, 2017 at 10:11 PM

    i have an active form and it registered and collected funds from 12 people now it will collect information but will not let you pay

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    JotForm Support

    Answered by Chriistian on January 06, 2017 at 01:00 AM

    Are you referring to this form http://www.jotformpro.com/form/63626402044953? It appears that the payment field on that form is hidden, which is why your users are unable to pay for the registration. To resolve this issue, simply click the "here" link on the payment field to show the hidden payment field.

    If you are referring to a different form or if the issue persists, please let us know.
    Regards.