How can I upgrade my account with 50% off sale?

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    Asked on January 06, 2017 at 06:00 AM

    We currently have several people in the office using a free version but would like to take advantage of your 50% year-end sale to upgrade to the Silver version. This would mean creating a new account and transferring the forms now under the individual accounts to a new centralised account. Can you advise until when the sale actually ends and how to import our old forms to the new account? Thanks.



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    Answered on January 06, 2017 at 06:40 AM

    Hi Tracy,

    Thank you for contacting us.

    I have checked your account that "YMITracy" and realized that it is FREE. Our 50% discount is only for FREE users so you can take advantage on your account. There is no necessary to create a new account and move your forms.

    Just click "50% OFF SALE!" button on your My Forms page:

    And select your plan:

    Please let us know if you need any further assistance.

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    Answered on January 10, 2017 at 05:45 AM
    Thanks for your reply. Unfortunately, it has not fully answered my query.
    We have two accounts ( and, we would like to
    eliminate the and use only under the silver
    package. Kindly let me know how to import the forms in my account to the
    ihq. Also, my colleague, James, who manages the ihq account, has informed
    me that he contacted you previously regarding NGO rates and got an
    affirmative response that these would apply to our organisation. Would we
    then, qualify for a further discount off the sales rate? I see that today
    is officially the last day of th 50% promotion, I trust that you can extend
    this offer exceptionally for us while we await your clarification.
    Kind Regards,
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    Answered on January 10, 2017 at 06:09 AM

    Hello Tracy,

    I suggest you to take NGO discount since it is a life time offer. The new year sale is a one year offer.

    Unfortunately you can't combine these two promotions.

    There are three options to move your forms. One is simply cloning it from its URL to another account but in this technique associated data is not transferred. Second one is to ask it from our Support Team. Please open a thread about the issue from the side of the form owner. Specify the forms to be moved and the destination account. We can do the rest. Third one is to open sub-users and give authentication to forms that they can use the forms but this scenario does not fit your situation.

    I hope this answer helps. Please don't hesitate to contact us for your further queries.


    All the best!


    PS: Here you can apply for a non-profit discount: