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    Character entities showing in live form view?

    Asked by KCHDA on January 06, 2017 at 09:00 AM


    When I test the form by selecting a dance level I see Primary level pops up as it should due to the conditional logic, however, the Primary radio button list shows "Primary'A' or 'B&#039"

    The text should read Primary 'A' or 'B'

    Also, Premier 11 & Under is reading as "Premier 11&amp"  same problem.

    Not sure how these got injected into the text??  How do I clean that up now that it is in the conditional logic?  I don't know where it is generating it from.




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    JotForm Support

    Answered by Charlie on January 06, 2017 at 09:37 AM


    Apologies for the inconvenience.

    I checked your form but I cannot replicate the problem, I tested it on Chrome, Firefox, Microsoft Edge and Safari but they are being displayed correctly. Here's a screencast and screenshot:


    Here's the screenshot:



    The code or extra characters you are seeing are character/HTML entities, you can check this as a reference: https://dev.w3.org/html5/html-author/charref and http://www.w3schools.com/html/html_entities.asp. Basically they are somewhat the raw code of the special character in the text string. 

    For an example, an apostrophe has an HTML/character entity "'".

    Could you please try again? You could try the following:

    - Clear your browser's cache

    - Update your browser

    - Try a different browser and see if the problem persists even there.


    If I missed something, please do provide us additional information. We'll wait for your response.