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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Email template not responsive on mobile.

    Asked by sarahahmad on January 06, 2017 at 02:01 PM

    Hi, good day to you jot support.


    I've added custom html and bootstrap in my code in email section, and send a test mail to my account.

    The custom html is sort of receipt, it works well on big screens but in mobile everything is ruined. Even I've inserted bootstrap. Now please help me fix the issue.

    Here is the HTML file link: https://www.dropbox.com/s/vnqdjrj80ffhml2/file.html?dl=0

    and attached is screenshot of mobile preview of mail received. 


    Looking Forward

    Many thanks


    Page URL:

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    JotForm Support

    Answered by Kiran on January 06, 2017 at 04:06 PM

    Please be noted that any scripts added to the forms/emails/thank you page will be truncated due to security reasons. And so the email format may not be looking good on the mobile browsers. Additionally, the length of the text in the form fields may also be affecting the responsiveness of the message. Could you try editing the email message from the email setup wizard itself using builtin message editor as per your requirement?

    Please get back to us if you need any further assistance. We will be happy to help.