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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I think my billing information is incorrect.

    Asked by janiecerice on January 06, 2017 at 02:22 PM

    I paid for the Silver membership and it's listing me at Bronze as well as saying I'm scheduled for a downgrade on Feb 3.

    I want to make sure I'm signed up for the Silver package at $39 per month.

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    JotForm Support

    Answered by Welvin on January 06, 2017 at 05:03 PM

    Our apologies. Your bronze has been renewed on January 02, 2017 overriding your Silver monthly plan payment on December 22, 2016. The cancellation of the Bronze Plan was only made on January 06, 2016 and this is the downgrade notice that you receive. I have corrected this for you. You are now on the Silver Monthly plan.  

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    Answered by janiecerice on February 02, 2017 at 01:55 PM

    I am getting the same message that I am not subscribed to a plan and I'm out of space.  You've billed me for the silver plan and at the top of my screen everything says I'm out of space and need to upgrade.

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    Answered by KadeJM on February 02, 2017 at 03:15 PM

    We apologize about that and thanks for letting us know.

    I've checked on this problem furthermore for you again and found that it looks like the previous subscription even though it was cancelled was still set to downgrade you but, I've corrected this for you now and you are now back on the Silver Plan. It should not be a problem now.