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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Suspended

    Asked by select17 on January 06, 2017 at 03:16 PM

    User: select 17


    Just started today.  Got a form to work.  Did another and now get error:


    Form Not Found


    Form Disabled.


    What's up?

    Page URL:

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    JotForm Support

    Answered by Chriistian on January 06, 2017 at 05:47 PM

    Hi there,

    Your account was suspended because your form http://www.jotform.us/form/70055939558164 is collecting credit card information.


    Please note that as per our terms of use, it is not allowed to collect sensitive information such as credit card information through JotForm. If you would like to collect payment from your customers, you may use any of our payment fields to secure the information of your customers.

    To reactivate your account, we will have to delete the guilty fields. Please confirm.