What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not able to log in.

    Asked by Laporsha S Gates  on January 06, 2017 at 04:05 PM

    I am not able to log in with my Password. I am trying to get a reset password form sent to me. However I am not receiving the reset password email. I am receiving all of the other email, and I have also checked my spam. Please help so that I can log in I was looking to upgrade my service.

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    JotForm Support

    Answered by david on January 06, 2017 at 06:21 PM

    I checked our email logs for account address and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:


    I sent the password reset email again and it looks to have gone through this time.  Check your inbox to see if it has.

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    Answered by Laporsha Gates on January 06, 2017 at 09:10 PM

    That worked thank you so much, you are awesome!!