I am not able to log in.

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    Laporsha S Gates 
    Asked on January 06, 2017 at 04:05 PM

    I am not able to log in with my Password. I am trying to get a reset password form sent to me. However I am not receiving the reset password email. I am receiving all of the other email, and I have also checked my spam. Please help so that I can log in I was looking to upgrade my service.

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    david
    Answered on January 06, 2017 at 06:21 PM

    I checked our email logs for account address and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    I sent the password reset email again and it looks to have gone through this time.  Check your inbox to see if it has.

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    Laporsha Gates
    Answered on January 06, 2017 at 09:10 PM

    That worked thank you so much, you are awesome!!