Why condition is not working properly?

  • bmccain
    Asked on January 6, 2017 at 4:37 PM

    Thanks for the info. I was able to change the order, but I'm not getting the result I intended. I have this conditional question:

    Why condition is not working properly? Image 1 Screenshot 20

    The Type of household question will appear correctly if the Household option is selected from this prefilled form: 

    http://ymcacolumbus.org/join/ohiohealth-new-join

    But it will not work correctly based on this prefilled form:

    http://form.jotform.us/form/60984429966171?&reasonFor=I%27m%20a%20current%20Y%20member%20and%20I%20am%20requesting%20change%20in%20membership%20to%20OhioHealth%20Fitness%20Rewards&dateYou[month]=04&dateYou[day]=12&dateYou[year]=2016

  • Nik_C
    Replied on January 6, 2017 at 7:09 PM

    Hello,

    I was able to replicate this error, the condition is not working when the second URL is used. 

    But I have a question, though, the prepopulate link, how did you create it? And which fields you want to prepopulate, so maybe we can create you a different one where you will not have this problem:

    https://www.jotform.com/help/71-Prepopulating-Fields-to-Your-JotForm-via-URL-Parameters

    We'll wait for your response.

    Thank you!

  • bmccain
    Replied on January 9, 2017 at 9:43 AM
  • Özlem JotForm Developer
    Replied on January 9, 2017 at 10:42 AM

    Hi,

    I have checked your form 60984429966171. I cloned it to my side. I didn't replicate the issue about your conditions. Your conditions worked but as my colleague replicated that at some points your conditions may not work. To detect the reason of this issue, we need more time to check your 70 conditions approximately.

    On the other hand, as I mentioned that I didn't replicate any issue about the conditions on my side.  I created a basic form URL with parameters to prepopulate some form fields. Please have a look at the following image:

    Why condition is not working properly? Image 1 Screenshot 30

     

    Please have a look at the following video to see the result about the condition-related issue:

    Why condition is not working properly? Image 2 Screenshot 41

    As my colleague mentioned that if you provide more details about which form fields you want to prepopulate, we can prepare a link for that. You can also check the following guide: Prepopulating-Fields-to-Your-JotForm-via-URL-Parameters 

    If it is not the issue or you need more details, please feel free to let us know.

    Thank you.

  • bmccain
    Replied on January 9, 2017 at 12:56 PM

    Thanks - the only only URL parameter I need is this: 

    http://form.jotform.us/60984429966171?reasonFor51=I%27m%20a%20current%20Y%20member%20and%20I%20am%20requesting%20change%20in%20membership%20to%20OhioHealth%20Fitness%20Rewards

    and the condition still not does work. 

    Thanks for your help on this. 

  • BJoanna
    Replied on January 9, 2017 at 4:02 PM

    It seems that you have now issues with different field. 

    I have inspected your form and your conditions that you have set for option "I'm a current Y member and I am requesting change in membership to OhioHealth Fitness Rewards". 

    Based on conditions that you have set when mentioned option is selected text fields Please Note and Thank you, should be shown. 

    Why condition is not working properly? Image 1 Screenshot 30

    I have checked link you provided and Please Note field is shown and Thank You text field is not. The reason why it is not shown is another condition that is set to hide mentioned fields if option "I'm a current Y member and I am requesting change in membership to OhioHealth Fitness Rewards"is selected.

    Why condition is not working properly? Image 2 Screenshot 41

    To resolve this issue you need to remove hide Thank You field form the list of fields. 

    I would also suggest you to double check your conditions and make sure that there is no conflicts between conditions.

    In case that you have issue with some other conditions, please tell us which exact conditions are not working correctly. If possible provide us a screenshots of those conditions. 

    Hope this will help. Let us know if you need further assistance.