What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Submissions not working! HELP!

    Asked by TrackClash on May 27, 2012 at 05:52 AM

    Good Afternoon Guys,

    I have around 4 forms on my website, and for some reason half of my audience cannot submit forms. They fill the forms out, but when they click submit they are taken to no-where, and I don't receive a submission. I don't know if this is related to what country they are submitting the form from, or what internet browser they are using..

    When I test the forms via Google Chrome, they work fine for me. But i have had numerous Emails stating the forms just don't send, does anyone know whats going on!?

    Any help would be appreciated, Greg.

    Page URL:
    www.trackclash.co.uk

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    Answered by gori-mathew on May 27, 2012 at 09:30 AM

    Hi,

    We apologize for inconvenience caused. Unfortunately, i wasn't able to reproduce your problem when i cloned your form and made submission to my gmail account.

    Can you please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test? If this doesn't work please do let us know.

    You can also add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    If this still doesn't work, please do let us know.

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    Answered by Greg Dougherty on May 29, 2012 at 04:24 PM

    Hi Gori,

    The forms seem to be working fine with Chrome and Firefox, however I am still in doubt about the Internet Explorer version and maybe even the Safari browser. I do not have these browsers so cannot test.

    Is there anyway you can find out if any specific nations or web browser are experiencing difficulty?

    Thankyou for your time Gori,

    Greg Dougherty

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    JotForm Support

    Answered by Mike_T on May 29, 2012 at 04:57 PM

    Can you please provide us with links to your site webpages with embedded forms?

    Is this problem related to every form?

    Have you used some integrations on your forms?

    Any additional information would be much appreciated.

    Thank you for your cooperation in this matter.

  • Profile Image

    Answered by TrackClash on May 29, 2012 at 05:00 PM

    Hi, The current problem forms are: 

    http://www.trackclash.co.uk/register.php

    http://www.trackclash.co.uk/sellyourmusic.php

    I have had complaints with both these forms, and I'm not quite sure how to narrow the problem down.. I have not used any of the above integration.

    Thanks alot, Greg

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    JotForm Support

    Answered by Mike_T on May 29, 2012 at 05:17 PM

    Thank you for provided details.

    I have made four test submissions using Internet Explorer and Safari, but I was not able to reproduce the problem.

    Your users may check if they have Javascript enabled in their browsers. Javascript is required for our forms.

    Also, if you get any errors or warnings, please let us know.

  • Profile Image

    Answered by Greg Dougherty on May 29, 2012 at 05:25 PM

    Thankyou very much for your information! I shall inform users of the JavaScript issue. Alot of users have been saying they have clicked submit but have been unsuccesful in moving onto the next stage, is this linked to the JavaScript issue?

    Also, is there a way of using another script aswell as Java? Such as iFrame?

    Thanks alot Mike, 

    Greg.

  • Profile Image
    JotForm Support

    Answered by Mike_T on May 29, 2012 at 05:50 PM

    Alot of users have been saying they have clicked submit but have been unsuccesful in moving onto the next stage, is this linked to the JavaScript issue?

    I am sorry, but the problem is still not clear for us. We will need to reproduce it somehow in order to proceed with the further investigation.

    Also, is there a way of using another script aswell as Java? Such as iFrame?

    Yes, you can use our iFrame embedding option. If the form is called inside an iFrame it does not conflict with anything on your page. However, it does not mean that you will be able to submit the form with disabled Javascript in your browser.