What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Disabled form because of autosuspended account

    Asked by ericdwills on January 06, 2017 at 05:56 PM

    It keeps saying the form is disabled but it is clearly enabled please help!!

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    JotForm Support

    Answered by AIDAN on January 06, 2017 at 06:27 PM

    Hi, thank you for contacting us.

    I examined your account and found that it was autosuspended by our automatic scripts, for violating our terms of use, because your forms are collecting sensitive information such as passwords. That is why your forms state that they are disabled even though you didn't disable them.

    For more information please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you have more questions or need further assistance, please let us know. Thank you.