What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Aweber: UTF-8 characters are not being properly passed through

    Asked by Daniellungu14 on January 07, 2017 at 02:05 PM

    To whom it may concern,

    I have established my form to collect data of my clients located in Israel.

    but from some reason their data is not passed properly to Aweber. when contacting them they have indicated that your services is not passing through UTF 8 characters. 

    I was hoping to see if you can help me solve this issue.

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 07, 2017 at 07:43 PM

    I have checked what you've mentioned and I can see the issue, when sending the data from a JotForm the data in UTF-8 charset is not passed properly, but when entering the info directly in Aweber it works fine. 

    Here's a screenshot: 

    I will forward this thread to our second level so our developers will investigate and resolve the problem, we will let you know as soon as we receive updates regarding this.