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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does a submission made from a preview window go against the monthly limit?

    Asked by miguelsoto on January 08, 2017 at 11:29 AM

    Yesterday I realized that every time I opened a form I was working on in a new tab in my browser counted against the monthly views limit. Opening in the preview window does not decrease this limit.

    In that logic, I tried a submission from the preview window but I found out this action went against the monthly submissions limit.

    Should not this affect the submissions limit since it was a test like previewing a form?

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    JotForm Support

    Answered by EltonCris on January 08, 2017 at 12:14 PM

    Hello,

    Unfortunately, actual submissions will be counted towards your submissions limits. If you want to test your notification without being counted as submission, just click the "Test Email" button in the notification wizard.

    With regards to the form views limit, maybe you have previewed the form on another browser? Or perhaps loaded the form in the new window several times? I'm afraid this would count into your views limit. However, previewing the form in the form builder should not make any changes in your views counter.

    Anyway, I have just cleared the numbers in your counters. It should be okay now.

    If we can be of further help, let us know.

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    Answered by miguelsoto on January 08, 2017 at 12:34 PM

    Hello, Elton,

    Yes, I was opening my form in another tab in the same browser. Then I realized it was decreasing the views limit. Now I leave it on the preview window.

    About the submissions, I thought it would not count if I was submitting my form from the preview window. Your answer is very clear and helpful on this topic.

    Best regards!