What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not updating.

    Asked by uvtutoring on May 28, 2012 at 12:19 AM

    My "request cancellation form" is not updating.  I have change the thank you page to www.uvtutoringonline/student/studentcancelthanks.html from http://www.uvtutoring.us/ondemand/studentcancelthanks.html.  When I look at the form on Jotform it shows the right url, but when I actually submit a form, it takes me to the old address.  When I try to make other changes to the form, they all work out fine.


    I am having a similar problem on my "request fulfulled" form.  I have changed the thank you page to www.uvtutoringonline.com/tutor/tutorcancelthanks.html from http://www.uvtutoring.us/ondemand/studentcancelthanks.html, but it still goes to the latter.  This form is on http://www.uvtutoringonline.com/tutor/tutorcancel.html.

    Page URL:

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    JotForm Support

    Answered by idarktech on May 28, 2012 at 12:49 AM


    Upon looking at your post, there seems to be missing with your URL: http://www.uvtutoringonline/student/studentcancelthanks.html, it should be http://www.uvtutoringonline.com/student/studentcancelthanks.html right?

    Now, can you please make it sure that you have the correct URL? It should also contain http://

    Please check and let us know if the problem still persist after this changes. Thanks!

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    Answered by uvtutoring on May 28, 2012 at 12:54 AM

    Thanks for taking a look.  I added the ".com" to both and saved and am still having the same problem.

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    JotForm Support

    Answered by idarktech on May 28, 2012 at 01:12 AM


    Thanks for your fast reply. I just checked your form and found out that you've created a thank you URL conditions. Please check your existing form conditions, you should be able to view the thank you URL there. 

    Here's how:

    1. While on your form (Edit Mode), Click Setup & Embed

    2. Click Conditions menu.

    3. On the Condition Wizard, Click "Save Conditions" to view existing conditions.

    Hope this helps. Thanks!

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    Answered by uvtutoring on May 28, 2012 at 10:13 AM

    Oops.  Duhhh.


    Thanks for figuring that out.

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    Answered by gori-mathew on May 28, 2012 at 10:30 AM

    Welcome and lets know if you need any assistance.