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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bugged field causing page break not to function

    Asked by Kall3 on January 09, 2017 at 10:25 AM
    it seems that some of our jotforms are not working properly. For instance this one: http://www.jotformeu.com/form/41912256892359

    The 'next step' button does not seem to work. Just wondering if you can check if this is a regular problem....just before I modify all our forms ;)

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    Answered by Kall3 on January 09, 2017 at 10:30 AM

    Ah, thanks candy :)

    sorry....
    regards,

    Bas

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    JotForm Support

    Answered by david on January 09, 2017 at 12:23 PM

    I had a look at your form and it looks like one of the fields was bugged.  The field causing trouble is the "Reservation Time" field:

    Once that field was removed and a new one was added in its place, the form worked correctly once again.  Here is a working copy of the form:

    https://form.jotform.com/70084684955972

    You can clone that copy to your own account or replace the Reservation time field in your own form with a new time field.

     

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    Answered by planningkoncon on January 10, 2017 at 05:51 AM

    Hi David/helpdesk,

     

    it still does not work. On the first page of the form, the Next button doesn't work. Furthermore, the text that should show on certain conditions also don't show up....

    please help.
    thanks.

    grtbas

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    JotForm Support

    Answered by Mike on January 10, 2017 at 06:56 AM

    It seems that the issue is somehow related to enabled Duration Indicator option on mentioned Reservation Time field. I have disabled that option and your form seems to be working properly now.

    Please re-check the form on your end.