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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can we upgrade to Silver at the year end sale price if we already have a Bronze subscription

    Asked by CNSTradingLtd on January 09, 2017 at 12:16 PM

    Hi

     

    I need to get this sorted out today.

    I currently have a Bronze account. I signed up in November. Paid for 1 year in advance. $234

    If I downgrade this account to FREE - do I get the 10 months unused refunded?

     

     

     

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    Answered by CNSTradingLtd on January 09, 2017 at 12:25 PM

    As you are offering a 50% deal is it not easier to upgrade my account to Silver FOC for the next 10 months?

    Either that or I cancel my Bronze account. You then refund the unused 10 months = $195 and

    I sign up for Silver for the next 12 months at $234. 

    Please confirm what I should do.

    I need to sort this today as this is the last day of the 50% offer. Although I have been trying

    to get a definitive answer for the last week.

    Many thanks.

    Robert

     

     

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    JotForm Support

    Answered by david on January 09, 2017 at 02:43 PM

    We can set you to Silver at the year end special rate.  You would be receive a pro-rated credit for the time you have remaining and be charged the remainder for Silver at the sale price.  Let us know if you would like for us to make the change and we will take care of it as soon as we can.

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    Answered by CNSTradingLtd on January 16, 2017 at 03:24 PM

    Hi David

    Please could you go ahead with this.

    Many thanks.

    Robert

     

     

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    JotForm Support

    Answered by BDAVID on January 16, 2017 at 05:40 PM

    We have switched your plan to Silver end of year special rate. Let us know if you need anything else, we will be glad to assist you.