Can we upgrade to Silver at the year end sale price if we already have a Bronze subscription

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    CNSTradingLtd
    Asked on January 09, 2017 at 12:16 PM

    Hi

     

    I need to get this sorted out today.

    I currently have a Bronze account. I signed up in November. Paid for 1 year in advance. $234

    If I downgrade this account to FREE - do I get the 10 months unused refunded?

     

     

     

  • Profile Image
    CNSTradingLtd
    Answered on January 09, 2017 at 12:25 PM

    As you are offering a 50% deal is it not easier to upgrade my account to Silver FOC for the next 10 months?

    Either that or I cancel my Bronze account. You then refund the unused 10 months = $195 and

    I sign up for Silver for the next 12 months at $234. 

    Please confirm what I should do.

    I need to sort this today as this is the last day of the 50% offer. Although I have been trying

    to get a definitive answer for the last week.

    Many thanks.

    Robert

     

     

  • Profile Image
    david
    Answered on January 09, 2017 at 02:43 PM

    We can set you to Silver at the year end special rate.  You would be receive a pro-rated credit for the time you have remaining and be charged the remainder for Silver at the sale price.  Let us know if you would like for us to make the change and we will take care of it as soon as we can.

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    CNSTradingLtd
    Answered on January 16, 2017 at 03:24 PM

    Hi David

    Please could you go ahead with this.

    Many thanks.

    Robert

     

     

  • Profile Image
    BDAVID
    Answered on January 16, 2017 at 05:40 PM

    We have switched your plan to Silver end of year special rate. Let us know if you need anything else, we will be glad to assist you.