What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my Square payment option not working on my form?

    Asked by SADCandPERLA on January 09, 2017 at 05:05 PM

    I added a Square payment option to a form I created to sell DVDs. I then tested the form myself and is successfully recorded my submission. It also successfully took $5 out of my bank account and transferred it to my Square account. I then went live with the online form on December 17th and it failed miserably with dozens of people trying to purchase using the form but it never let anyone do it. What went wrong?!

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    JotForm Support

    Answered by Kiran on January 09, 2017 at 08:27 PM

    I have checked your JotForm and see that Square payment is set to Test mode.

    Please change the payment mode to Live from the Square integration wizard so that the payments should be successful. Please get back to us if the issue still persists. We will be happy to assist you further.