What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    please explain form views and submission limits

    Asked by Preipo on January 10, 2017 at 11:20 AM

    your free account states 1000 views per month and so on on your plans...

    My question is, at what point is the free not free anymore and how would that work?

    Is it 1000 views to my landing page that your form resides on?

    Or

    is it 1000 times someone clicks on the form?

    or

    Is it 1000 times filled out?

    please let me know so I know how to proceed.

    Thank You in advance

    Vincent

  • Profile Image
    JotForm Support

    Answered by david on January 10, 2017 at 12:49 PM

    The view count refers to the number of times a form is loaded.  If a user opens a form, it counts as a view.  This includes forms that are embedded to web pages.  If a form is embedded to a web page with a large amount of traffic, the form would also be received that traffic.

    A way around this is to add a link to the form to the web page instead of embedding the form directly.

    Free accounts can receive up to 100 regular or 10 payment submissions per month.  That mean 100 different entries could be received through forms or 10 entries that include payments.

    If you go over any of those limits, forms would be disabled after a short period of time.  Upgrading to a subscription would immediately restore forms.  Limits also reset for all users on the first day of each calendar month.