How can I include submission IP address in the PDF file attached to the notification email?

  • billbaloglu
    Asked on January 10, 2017 at 4:23 PM

    {ip} address is included in the form notification email but cannot seem to be included in the submission PDF attached to the notification email.   

    Jotform Thread 1030985 Screenshot
  • David JotForm Support
    Replied on January 10, 2017 at 6:53 PM

    While viewing your submissions click on the little gear icon near the top right:

    https://www.jotform.com/help/269-How-to-view-Submissions

    How can I include submission IP address in the PDF file attached to the notification email? Image 1 Screenshot 20

    Check the box for IP to include it in the submission data and PDF.

  • billbaloglu
    Replied on January 10, 2017 at 7:45 PM
    I did. And it includes it in the submission data but not in the PDF
    attached to the notification email.
    Thanks
    Bill
    ...
  • Support_Management Jotform Support
    Replied on January 11, 2017 at 1:32 AM

    Hey Bill, I ran a quick test and managed to see the IP on the PDF attached to the Email Notification.

    How can I include submission IP address in the PDF file attached to the notification email? Image 1 Screenshot 40

    (The image above was viewed from GMail)

    Can you try the following to see if it will help?

    1. Go to your Submissions Page. On that same page where you ticked the IP checkbox, click the PDF button at the top.

    How can I include submission IP address in the PDF file attached to the notification email? Image 2 Screenshot 51

    2. Click CUSTOMIZE PDF.

    3. Once on the PDF Design page, ensure you see the IP field on the PDF. Afterwards, just hit SAVE, close that tab then give it another try by doing a test submission.

    How can I include submission IP address in the PDF file attached to the notification email? Image 3 Screenshot 62

  • billbaloglu
    Replied on January 12, 2017 at 8:45 AM
    Thanks a lot. It's working now.
    Bill
    ...