How can I include submission IP address in the PDF file attached to the notification email?

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    billbaloglu
    Asked on January 10, 2017 at 04:23 PM

    {ip} address is included in the form notification email but cannot seem to be included in the submission PDF attached to the notification email.   

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    david
    Answered on January 10, 2017 at 06:53 PM

    While viewing your submissions click on the little gear icon near the top right:

    https://www.jotform.com/help/269-How-to-view-Submissions

    Check the box for IP to include it in the submission data and PDF.

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    billbaloglu
    Answered on January 10, 2017 at 07:45 PM
    I did. And it includes it in the submission data but not in the PDF
    attached to the notification email.
    Thanks
    Bill
    ...
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    Jim_R
    Answered on January 11, 2017 at 01:32 AM

    Hey Bill, I ran a quick test and managed to see the IP on the PDF attached to the Email Notification.

    (The image above was viewed from GMail)

    Can you try the following to see if it will help?

    1. Go to your Submissions Page. On that same page where you ticked the IP checkbox, click the PDF button at the top.

    2. Click CUSTOMIZE PDF.

    3. Once on the PDF Design page, ensure you see the IP field on the PDF. Afterwards, just hit SAVE, close that tab then give it another try by doing a test submission.

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    billbaloglu
    Answered on January 12, 2017 at 08:45 AM
    Thanks a lot. It's working now.
    Bill
    ...