What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Download All Uploads: Some files are okay, some are corrupted

    Asked by ExpertiseEvents on January 10, 2017 at 06:41 PM

    Hi there

    When I try and download all attached files for our forms it downloads a javascript file not a Zip file. Am I doing something wrong? I am viewing submissions and clicking the download all attachments button

     

    Thanks

    Page URL:
    https://form.jotform.co/63287862431865

    Screenshot
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 10, 2017 at 11:16 PM

    I am able to download the uploaded files just fine.

    I am not getting any javascript error but some of the files are corrupted and can't be opened. Is this what you've experienced?

    I have now raised this to our developers so they can fix this as soon as possible. We'll let you know here once this is fixed.