Email failed (autoresponder)

  • Shininglights
    Asked on January 11, 2017 at 2:33 AM

    I keep having problems with the autoresponder.  Last time I asked for support, you recommended I change the email type from SMTP to "verified"  I did that and it worked for a while.  It is not working any more.  Please help asap.

     

    jotform url:  https://form.jotform.com/63278772346163

  • seth
    Replied on January 11, 2017 at 6:50 AM

    Hello,

    We are sorry for the inconvenience. Please verify your email address again. I checked the issue and gmail request a new verification now to sent JotForm emails. This is a consequence of gmail's security protocols that are applied to external email processes.

    After verifying again please turn back to us with the results.

    Thank you very much for your concern and collaboration.

    Regards.

  • Shininglights
    Replied on January 11, 2017 at 1:45 PM
    Hello - regarding the failed autoresponder:
    As you suggested, I tried to enter the same email address as a "verified"
    type, but the program responded that the email was already verified.
    Please find another solution! Thanks very much. Susan
    ...
  • Nik_C
    Replied on January 11, 2017 at 5:50 PM

    I just did a test submission in your form and I received the autoresponder

    Email failed (autoresponder) Image 1 Screenshot 20

    It came from your email so I assume that it is working now.

    Could you please check and confirm.

    We'll wait for your response.

    Thank you!

  • Shininglights
    Replied on January 11, 2017 at 7:45 PM
    Thank you!
    Seems to be working for me as well. Now I still have a problem
    with the submit button on another form:
    https://form.jotform.com/70096954781164
    Nothing happens when I try to submit - no thank you page, no notification,
    no autoresponse.
    Would love to get this form up and running. Thanks very much. Susan

    ...
  • Özlem JotForm Developer
    Replied on January 12, 2017 at 2:04 AM

    Hi Susan,

    I have opened a new thread for your last issue.

    Please follow your thread from this link: https://www.jotform.com/answers/1032411 

    Thank you.