Editing items in PayPal payment tool doesn't update record

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    Asked on May 29, 2012 at 09:54 AM


    I'm trying to edit some of the items within a PayPal payment tool in some of my records (basically selecting or deselecting specific products in the edited records). After submitting the edited form I receive a "confirmation" email that contains the corrected edits. However, the record in the database is not updated -  the old, unedited info is still there.  

    This doesn't seem to be a problem for forms that contain "Purchase Order" payment tools.

    Please help


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    Answered on May 29, 2012 at 01:55 PM

    Hello Alejandro.  I checked your page http://comusicteachers.net/registrationCC.html, and noticed that what you did was copy the HTML source of your form.  To update your web page's form, you will need to copy the source again from JotForm's form editor.

    You can get it by doing the following steps:

    1. Go to My Forms page
    2. Edit the selected form
    3. Go to Setup & Embed tab
    4. Select Embed Form
    5. Under Display it on your site, select Source

    If you wish to have your form on your webpage update immediately, after editing it via JotForm's form editor/builder, you might consider using the javascript embedding option.  You can find the instructions how on this user guide.

    If you have other questions or concerns, please let us know.


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    Answered on May 29, 2012 at 02:08 PM

    After re-reading your case, I realized I might have misunderstood it somehow.

    Can you please tell us the specific detail of your issue? A detailed explanation for comparison will help expedite the issue.

    We'll wait for your response.


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    Answered on May 31, 2012 at 02:57 PM
    Yes, that wasn't my question.
    1. Someone used to my form to register for the conference, and paid using PayPal. Among the PayPal items they could pick are several meals
    2. This person now wants to add additional meals. He send me a check to pay for this. I want to modify (edit) his original record in the database so that it correctly reflects the added meal
    3. I go to "Submissions", I find his record, and click the "Edit" button
    4. I perform the edits (basically I add the meal by selecting it in the PayPal items) and click Submit.
    5. I receive a confirmation email with Subject "EDIT" - everything looks fine
    6. I download the Excel sheet. The record DOES NOT reflect the added item. I go to "Submissions" again, search the record: it does not reflect the edit either.
    So, although I'm receiving the EDIT confirmation email, my edits did not make it into the database!
    This editing process works fine for a DIFFERENT form that doesn't use PayPal payment.
    Please help
  • Profile Image
    Answered on May 31, 2012 at 05:15 PM

    Thank you for provided details.

    I believe that we block mentioned information in our database on purpose, so that you will have correct data on both your PayPal Submissions Form Page and on your PayPal account. I can confirm that we have the same set up for other payment tools like Google Checkout, WorldPay etc.

    There is no such limitation for mentioned Purchase Order form, due to a little different purpose of this tool. It is good for payment with check and so on, so that changes are allowed.

    As a workaround, you may Clone your PayPal form, replace the PayPal field with the Purchase Order field, and submit that form with updated customer's order.

    Please feel free to contact us if you need any further assistance.